Lizaro Terms and Conditions of Service

Introductory Framework and Applicability

These Terms and Conditions, hereafter referred to as the ‘Terms’, constitute a legally binding agreement between you, the user, and Lizaro. This document governs your access to and use of all services, products, and information offered through the website lizaronlonline.com and any associated mobile applications or platforms (collectively, the ‘Services’). By creating an account and utilising our Services, you acknowledge that you have read, comprehended, and unequivocally agreed to be bound by these Terms in their entirety. This agreement also incorporates by reference other essential policies, including our Privacy Policy, Cookies Policy, and any specific rules or terms applicable to promotional offers or individual games, all of which form an integral part of your contract with us. It is your personal responsibility to familiarise yourself with all governing documents. Should you disagree with any provision contained within these Terms, you must immediately cease using the Services.

Your affirmative action of registering an account and ticking the acceptance box during the registration process signifies your full consent to these Terms. This action creates a binding legal contract between you and the company. We reserve the right to amend, modify, or update these Terms from time to time to reflect changes in our operational practices, regulatory requirements, or legal standards. In the event of material changes, we will make reasonable efforts to notify you in advance, for instance by posting a notice on the website or by sending a notification to your registered email address. Your continued use of the Services following the implementation of any such amendments will be deemed as your conclusive acceptance of the revised Terms. It remains your sole responsibility to periodically review these Terms to ensure you are aware of the current and applicable regulations governing your use of Lizaro.

Prerequisites for Participation and Age Confirmation

Participation in the Services is strictly limited to individuals who meet the legal age requirement for gambling within their jurisdiction. For users residing in the United Kingdom, you must be at least eighteen (18) years of age. It is a criminal offence for any person under the legal age to gamble. We are legally obligated and fully committed to preventing underage gambling, and to this end, we will undertake comprehensive age and identity verification checks on all customers. These verification procedures may involve requesting official identification documents, such as a passport or driving licence, and proof of address. Your account may be restricted until these verification checks are successfully completed. Any accounts found to be in use by an individual below the legal age will be immediately closed, any winnings will be forfeited, and the matter may be reported to the relevant regulatory authorities.

Account Establishment and Maintenance

To access our full range of Services, you must register a personal account. During the registration process, you warrant that all information you provide is true, accurate, current, and complete. It is your ongoing responsibility to maintain and promptly update your registration data to keep it accurate. Each individual is permitted to register and operate only one account with Lizaro. The detection of multiple accounts held by a single individual may result in the closure of all associated accounts and the voiding of any related wagers and winnings. You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password, and for all activities that occur under your account. You agree to notify us immediately via lizaronlonline.com of any unauthorised use of your password or account or any other breach of security.

Management of Funds and Payments

All financial transactions related to your account are processed through secure, licensed, and regulated third-party payment processors. By depositing funds, you affirm that the funds are not derived from any illicit or criminal activity and that you are the legal and rightful owner of the funds. We are required by anti-money laundering regulations to conduct due diligence checks on financial transactions, and you agree to provide any information we may reasonably require to comply with these obligations. Withdrawals are subject to the completion of our identity verification procedures (Know Your Customer or ‘KYC’ checks). Applicable processing times and transactional limits may vary depending on the payment method selected and the status of your account verification. Please note that funds held in your player account do not accrue interest.

Conditions Governing Promotions and Bonus Credits

From time to time, we may offer bonuses, free spins, and other promotional incentives. All such offers are subject to their own specific terms and conditions, which will be made available to you at the time of the offer. These promotional terms are supplementary to these main Terms. Key conditions often include, but are not limited to:

Wagering Requirements: A specified multiplier dictating the amount you must wager before bonus funds or associated winnings can be converted to your real money balance and withdrawn.
Game Contributions: Different games may contribute differently towards fulfilling wagering requirements.
Validity Periods: Promotional offers and bonus funds typically have an expiry date, after which they will be removed from your account if unused or if the conditions have not been met. Participation in promotions is optional. We reserve the right to amend, suspend, or cancel any promotion at any time without prior notice. Any attempt to abuse a promotional offer may lead to the forfeiture of bonus funds and winnings, and may result in the suspension of your account.

Commitment to Fair Gaming and Operational Integrity

Lizaro is steadfastly committed to ensuring fairness and transparency across all our gaming activities. The outcomes of our virtual games are determined by a certified and regularly audited Random Number Generator (RNG), which ensures that results are random, unpredictable, and cannot be manipulated. We exclusively partner with reputable and licensed software providers who adhere to the highest standards of game integrity and fairness as mandated by regulatory bodies. In the rare event of a manifest error, system malfunction, or game disconnection, the affected wager will be deemed void and your stake will be returned to your account balance. The use of any external player assistance tools, software, bots, or any technique that provides an unfair advantage over other players is strictly forbidden and constitutes a material breach of these Terms.

Framework for Responsible Gaming

We are dedicated to promoting a safe and responsible gaming environment. We recognise that for a small minority of individuals, gambling can cease to be an enjoyable leisure activity and can become a problem. To empower our players and promote responsible behaviour, we provide a range of player protection tools. These tools allow you to manage your gambling activity by setting financial limits on your deposits and losses, as well as setting session time reminders to manage the amount of time you spend playing. For players who feel they need to take a more definitive break from gambling, we offer ‘Time-Out’ and ‘Self-Exclusion’ options. We also provide information and links to independent charities and organisations that offer support and advice for problem gambling. Gambling should always be treated as a form of entertainment, and you should never wager more than you can comfortably afford to lose.

Prohibited Actions and Unauthorised Use

Any use of the Services for purposes other than personal entertainment is strictly prohibited. You agree not to engage in any activity that is fraudulent, unlawful, or in breach of these Terms. Prohibited actions include, but are not limited to, the following:

Engaging in any form of collusion with other players.
Utilising fraudulent, stolen, or otherwise unauthorised payment methods.
Attempting to launder money or proceeds from criminal activities through your account.
Exploiting or attempting to exploit any error, bug, or vulnerability in the software or our systems.
Using automated software, bots, or any other device to manipulate game outcomes or account activity.
Creating or using multiple accounts to circumvent limits or gain unfair promotional advantages. Should we have reasonable grounds to suspect that you have engaged in any prohibited activity, we reserve the right to suspend or permanently close your account, void any related transactions, and retain any funds in your account to the extent of any damage or loss caused by your breach. We may also be obligated to report such activities to the relevant law enforcement and regulatory authorities.

We are committed to protecting your personal data and respecting your privacy. All personal information collected from you is processed in strict accordance with our Privacy Policy and in compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR). We collect and process your data for legitimate purposes, including to provide and manage your account, to comply with our legal and regulatory obligations, for identity verification and fraud prevention, and to enhance the services we offer you. Our website uses cookies to improve functionality and your user experience. For comprehensive details on what data we collect, how we use it, your rights regarding your data, and our use of cookies, please refer to our full Privacy Policy and Cookie Policy, which are available on our website.

Termination and Suspension of Accounts

We reserve the right, at our sole discretion, to suspend or terminate your account at any time and for any reason we deem appropriate, including but not limited to, a breach of these Terms. A suspension is a temporary deactivation of your account, during which time you will be unable to access our Services. A termination, or closure, is permanent. You also have the right to close your account at any time by contacting our customer support team. Upon account closure, any outstanding withdrawable balance in your account will be returned to you, subject to the completion of any necessary verification checks and the deduction of any relevant withdrawal charges. Please note that in cases where account closure is a result of fraudulent activity or a material breach of these Terms, we may be entitled to withhold any funds present in the account.

Governing Legislation and Dispute Resolution

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim. We are committed to providing a high standard of service and a fair resolution to any issues. Should you have a complaint, you should first raise it with our customer support team via the contact methods provided on the lizaronlonline.com website. If you are not satisfied with the resolution provided by our internal procedure, you have the right to refer the dispute to a registered Alternative Dispute Resolution (ADR) provider, whose services are free of charge to the player. Full details of our designated ADR provider are available upon request.